Numerous establishments, including restaurants, are modernizing their payment processing methods in order to keep up with the digital age. The demand for iPads, tablets, smartphones, and cloud-based POS systems has increased, replacing conventional cash registers. While most of your staff may be familiar with online POS software, some older generations may not be.
Here are five crucial components to remember as you instruct your staff on your updated online POS Software:
Create a training plan.
Make sure to develop a training strategy on how you’ll carry out all the many components of instructing staff members on the online POS system (s). By doing this, you and your staff members will be able to better grasp the topics for their training and the aspects they need to get familiar with. The following are some crucial subjects to go over:
- Basic Information: How to use the online POS system, how to turn on/off the equipment, etc.
- Costs – How to accept many forms of payment, including cash, cards, checks, mobile wallets, and EMV.
- Where to discover specific products, menus, etc. in a directory
- The handling of coupons, refunds, loyalty cards, and other issues.
Introduce troubleshooting methods
There will be occasions when the online POS Software has problems, either as a result of human error or a technical flaw. If such a situation arises, it is imperative that you as a business owner make sure your staff is prepared to manage it, especially if you are not present. Troubleshooting issues could arise in a number of areas, such as a system crash, how to nullify payments, or how to restart the online POS Software if it freezes.
Allow staff to test the online POS Software.
It is insufficient to learn how to use the equipment by reading the instructions or hearing you explain it. Make sure that your workforce has the opportunity to test the online POS Software firsthand. Encourage staff members to simulate payment transactions with one another, such as processing a payment, issuing a refund, or handling a software fault, as this is an excellent teaching tool. Your staff will gain more confidence and have a better overall experience if you let them experiment with and become familiar with the online POS system.
Utilize modular training
Since not every employee can take a break from their work all at once, it would be ideal to use modular training, which offers adaptable and condensed training modules rather than lengthy and monotonous sessions.
Hank Boyer, President & CEO of Boyer Management Group, said: “Training that can squeeze into 60-minute segments, as instead of providing training that requires lengthy periods of time, may be advantageous due to scheduling and the cost of integrating workers not planned when the training occurs.”
Provide on-going education
It’s a good idea to match up your staff members with another knowledgeable employee after they are familiar with your online POS Software in case they have any queries or issues during the first few days of using it. You should keep an eye on your personnel after they have the swing of the online POS Software and make provision for ongoing training in case the online POS Software receives any software or system updates that call for more training.
In order for your company to be successful and be able to meet the needs of your consumers, it is essential that your team is trained on how to utilize your online POS Software. Merchants should have a training plan that describes how they will carry out all of the functions of operating an online POS Software and goes over problem-solving techniques. Similar to this, allowing your workers to receive training and hands-on experience in more manageable sessions will boost their confidence and improve customer experiences at the point of sale. Your firm will continue to succeed if you follow all of the aforementioned procedures and invest in ongoing education.
